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Terms & Conditions

Effective Date: 23 Sep 2025

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Welcome to Vikri Srijan Pvt. Ltd. (“we,” “our,” “us”). By accessing or using our website www.vikri.co.in and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

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1. General

  • These Terms govern your use of our website and the purchase of products.

  • By accessing our site or purchasing from us, you agree to comply with these Terms.

  • We reserve the right to update or modify these Terms at any time without prior notice.

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2. Products

  • We specialize in sustainable, handmade jute handicrafts, apparel, and home décor items.

  • As products are handcrafted, slight variations in color, size, or texture may occur, which add to their uniqueness.

  • Product descriptions and images are provided for guidance; actual products may differ slightly.

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3. Pricing & Payment

  • All prices listed are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated.

  • We reserve the right to change prices at any time without notice.

  • Payments must be made through secure payment gateways available on our site (credit/debit cards, UPI, net banking, wallets, etc.).

  • We do not store sensitive payment information.

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4. Orders & Acceptance

  • Placing an order does not guarantee acceptance. We may cancel or refuse an order in cases such as limited stock, payment issues, or fraudulent activity.

  • Once an order is confirmed, you will receive a confirmation email with details.

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5. Shipping & Delivery

  • We ship across India (and internationally, if specified). Delivery timelines depend on your location and courier services.

  • Shipping charges (if applicable) will be displayed at checkout. International shipping charges will be taken separately as per actual, customer will be contacted before sending shipment for payment and confirmation.

  • Delays may occur due to unforeseen circumstances, which are beyond our control.

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6. Returns, Refunds & Exchanges

  • As our products are handmade, we follow a limited return & exchange policy.

  • Returns are accepted only in case of damaged, defective, or incorrect products delivered, provided you notify us within 7 days of receipt.

  • Refunds will be processed to the original payment method within 7–10 business days after approval.

  • Custom or personalized orders are non-returnable and non-refundable.

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7. Intellectual Property

  • All content on our website (designs, images, logos, text, and artwork) is the intellectual property of Vikri Srijan Pvt. Ltd.

  • You may not copy, reproduce, or use our content without prior written permission.

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8. User Responsibilities

  • You agree not to misuse our website for illegal or unauthorized purposes.

  • You must provide accurate and complete information when placing an order.

  • You are responsible for maintaining the confidentiality of your account and password.

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9. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability is limited to the value of the product purchased.

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10. Governing Law & Dispute Resolution

  • These Terms shall be governed by the laws of India.

  • Any disputes will be subject to the exclusive jurisdiction of the courts in Patna, Bihar.

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11. Contact Us

For questions or concerns about these Terms & Conditions, please contact:

Vikri Srijan Pvt. Ltd.
Email: contact@vikri.co.in
Website: www.vikrisrijan.co.in

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